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Glue Issue with HoldenArt Chess Sets

Glue Issue with HoldenArt Chess Sets
  • The glue used by the factory is a form of contact cement and has been used reliably for years on sanded, semi-finished wood surfaces.
  • This chess set was a brand new concept and required metal to be fixed to cut, unfinished wood. The low viscosity glue was over-absorbed by the wood fibers.
  • The problem was discovered after all sets were assembled.
  • The thought was that not enough glue was applied. So, they reapplied more of the same glue on defective sets.
  • Only later did we realize that the viscosity of the glue was the issue.

The Best Solution We Can Think Of
  • We’re offering the chess sets at a huge discount and well below our cost!
  • Consumers can apply any quality glue that goes on semi thick to areas that have become detattached.

In Summary
  • We cannot apologize enough if you get a defective set.
  • We hope you’ll enjoy the set even if it has the glue issue.
  • Contact us if you’re unhappy with your set.
  • This is the single most difficult lesson we are continually trying to correct.