Glue Issue with HoldenArt Chess Sets

Glue Issue with HoldenArt Chess Sets

• The glue used by the factory is a form of contact cement and has been used reliably for years on sanded, semi-finished wood surfaces.
• This chess set was a brand new concept and required metal to be fixed to cut, unfinished wood. The low viscosity glue was over-absorbed by the wood fibers.

Timeline

• The problem was discovered after all sets were assembled.
• The thought was that not enough glue was applied. So, they reapplied more of the same glue on defective sets.
• Only later did we realize that the viscosity of the glue was the issue.

The Best Solution We Can Think Of

• We’re offering the chess sets at a huge discount and well below our cost!
• Consumers can apply any quality glue that goes on semi thick to areas that have become detattached.

In Summary

• We cannot apologize enough if you get a defective set.
• We hope you’ll enjoy the set even if it has the glue issue.
• Contact us if you’re unhappy with your set.
• This is the single most difficult lesson we are continually trying to correct.